+45 49 12 75 00 info@logstrup.dk
FAQ

FAQ

Software

Delivery

Order Inquiry

Production and Materials

Logstrup electrical switchboards continue to be tested inorder to maintain the high standard
Logstrup electrical switchboards continue to be tested inorder to maintain the high standard

Modular system

The Logstrup modular system is a certified system
The Logstrup modular system is a certified system

Assembled switchboards

Logstrup provides full operating instructions and user manuels
Logstrup provides full operating instructions and user manuels

Sustainability

Logstrup is a manufacturer and supplier of low voltage high quality switchgear. We are always happy to help
Logstrup is a manufacturer and supplier of low voltage high quality switchgear. We are always happy to help

General Questions

What is LogCad?

LogCad is specially developed for you to make it possible to design, draw and calculate projects made from the Logstrup Modular System. You can design and calculate the size and number of switchboard panels needed for your project.

The Logstrup Modular System allows for almost any configuration and any size such as Motor Control Centres (MCC), Main Distribution Switchboards, Control Panels in fixed or withdrawable design and integrated container solutions to name a few.

When you use LogCad, you will get the full parts list and price of your project. With our Catalogue and Assembly Manual available online, you can easily check parts numbers.

How do I download LogCad?

To download LogCad software you have to log in to our website. This is only possible for Logstrup customers and global partners. If you do not have an account, you need to register for one. When you have entered in all your details, Logstrup will manually review and approve your account if you are a partner/customer. 

How does LogCad differ from BricsCAD or AutoCAD?

LogCad is a software specially designed by Logstrup. All options available in LogCad are based on the Logstrup Modular System and is thus a customised design software. LogCad is an addon which you can use in either BricsCAD or AutoCAD.

What CAD programs can LogCad be used in?

We test in BricsCAD and AutoCAD. You may be able to use other CAD programs, however we do not test our LogCad in any other than the aforementioned CAD programmes.

I don't know how to use LogCad. Can you help?

Our dedicated support team have many years of experience with LogCad. They can help you with download, installation and how to get started. We also invite our partners to join our Academy that is usually taking place three times every year.

The Logstrup Academy is an intense design training boot camp that leaves you with all the knowledge and tools you need to become an advance LogCad user. During the Academy, we will teach you how to design switchboard panels in LogCad. We will look into all the possibilities the Logstrup Modular System offers. You will learn how to design a switchboard panel entirely, how to calculate the project, how to check the parts list and how to order the Logstrup switchboard panel.

How do I update LogCad?

You find the newest updates under Software on our resources page. The installation package will make sure to update LogCad and LogCalc automatically whenever changes are made to the software.

What is LogCalc?

LogCalc is a part of LogCad. LogCalc lets you calculate your Logstrup parts list including copper busbars. This way, your parts list and project calculation is up-to-date with Logstrup prices.

What is your delivery time?

When you place an order with us, we will be able to determine a delivery date. The delivery time will always depend on the size of your project. When you order a complete mounted switchboard panel or any switchgear solution, the delivery time depends on the size of your product. We carry a large stock of standard parts and will usually be able to deliver these upon request. However, some parts of your project may need customization which will prolong the process. Your designated Area Sales Manager or Project Engineer will usually be able to tell you when you can expect delivery.

How will you deliver my order?

We deliver by truck and/or ship. If the delivery is a rush order, we are able to deliver it to you by flight.

How do I place an order?

If you are a panel builder and want to place an order for low voltage electrical switchboard panels, you should reach out to Global Sales. Our Area Sales Managers are ready to help you with your first project. They will assist you in designing your low voltage switchgear projects. When you design switchboard panels with the Logstrup Modular System, you can design almost any configuration and size. When your project is finished and the parts list is ready, you will receive everything in flatpacks.

If you want to place an order for complete aaseembled switchboard panels, you should contact the Panels Assembly Shop in either Denmark, Ireland, Sweden or UK. Our Project Engineers, 3D- and CAD-designers, and our Project Managers are ready to help you with planning and ordering your project.

If you have placed an order with us before, please contact our Logistics Department or your contact person at Logstrup.

Who will take care of my order?

If you are a panel builder and want to place an order for low voltage electrical switchboard panels, you should reach out to Global Sales. This is the team that will help take care of your order. Our support team will also assist you along the way. If you are not a panel builder and want to place an order for complete assembled switchboards then it is one of our Panel Assembly Shops that will assist you – you can find them under ‘contacts’.

 

Our Area Sales Managers are ready to help you with your first project. They will assist you in designing your low voltage switchgear projects. When you design switchboard panels with the Logstrup Modular System, you can design almost any configuration and size. When your project is finished and the parts list is ready, you will receive everything in flatpacks.

What material is your framework made of?

Our framework is made of Aluzinc.

What is Aluzinc?

Aluzinc is a type of galvanized steel that is formed from Aluminium (55%), Zinc (43,4%) and Silicon (1.6%). It is incredibly corrosion and rust resistant and is twice as hard as regular galvanized steel due to its unique composition. It is also an environmentally friendly product as it is 100% recyclable.

Do you make your own framework?

Yes! The majority of our products are made in our factory at our headquarters in Denmark, or at our production facility in Ireland. 

Where do you get your busbars from?

We make them ourselves. In early 2021 we installed a new EHRT machine at our production facility in Denmark (you can see a video of it here). This machine now produces most of our busbars. We also have a production facility in Ireland that produces busbars. 

What is a modular system?

A modular system is a scalable option in all three directions (X,Y,Z). At Logstrup our modular measurements are 190 mm, which equals one module. You can then create frameworks from 1x1x1 module to 12x12x12 module.

What colours does your modular system come in?

You can get our modular system in almost any colour you can think of as our doors and cladding are available in all RAL-colours.

Do you offer complete assembled switchboards?

Yes we do. You can read more about our complete assembled switchboard solutions here.

What colors does your switchboards come in?

You can get our switchboards in almost any color you can think of as our doors and cladding are available in all RAL-colours.

Sustainability

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Do I have to use paint?

Due to the special surface of the Aluzinc coating, our framework has a self-healing ability that makes it very resistant towards rust and corrosion, which is why you do not need to use paint as protection and can as such make it a ‘greener’ option by choosing not to paint. However, if you for other reasons want your switchboard painted we of course offer many different colors. It is completely up to you.

Where can I find your tests and approvals?

You can find all of our tests and approvals under downloads which you find under resources. Please note that you need to have a user to gain access to all of our downloadables. You can create a user here.

How do I create a user on your website?

To create a user you have to click on “register” at the top right corner of this website (in the menu). Then you fill out the form with your details and simply submit it. When you have submitted the form, Logstrup will manually review and approve your account if you are a partner/customer. This manual process may take up to 3 days. If you are in a rush to enter our website, please reach out to your contact person at Logstrup and they will make sure to let you in ASAP.